FAQ
I Have Been Granted Admissions But I Cannot Print My Admission Letter
If you can not download your admission letter, kindly visit the MIS unit in your institution to assist in resolving the issue.
I am Unable To Query Payment On The Online Payment Log
If this problem persists, kindly send us an email at srmssupport@flexisaf.com with your details; including your Username, University name.
I Have Duplicated Information On My Application Form
If you notice that the information on your application form is duplicated, report the issue to the MIS unit in your institution to assist in resolving the issue.
I Cannot Register My Second Semester Courses
As a student, when you log in to your account and want to register your Second Semester Courses and you notice that the Semester and Level Selection dropdown button is not functioning, this might be because the registration configuration for your ...
I Cannot Verify My RRR After Generating And Making Payment
If you are getting the message "Error In Verifying RRR", please confirm that the RRR is generated from the platform. If you cannot verify your RRR on the platform, kindly send a mail to srmssupport@flexisaf.com Attach your details; Username, ...
I Cannot Generate My RRR, I Keep Getting 'Unable To Proceed" Error.
If you can not generate your RRR after making a payment because you are getting the error message, "Unable To Proceed", please check if your email address is valid. Also, ensure that your internet connectivity is strong and stable. If this problem ...
I Cannot Register My Courses, I Keep Getting Error "Fees Not Verified Yet" After Making Payment.
If you have paid your school fees and cannot register your courses because your payment status is showing 'Not Paid' or you keep getting an error message, "Fees Not Verified Yet. Kindly report to the MIS Unit/Bursary of your institution; requesting ...
I Can Not See Courses To Register When I Login
You MUST pay your school fees for you to be able to register courses on SRMS. It is only when you have made payment and your payment status is showing 'PAID' that you can view courses to register. If you have paid your school fees and your payment ...
I Want To Drop Some Carry Over Courses And Add My Current Courses.
You MUST register your Carry Over courses before proceeding to register your current level and semester courses. As a student, you cannot drop Carry Over courses in favour of current courses. If that is not the case, please liaise with your ...
I Paid For Accommodation But I Cannot Print The Accommodation Policy/Form
If you have paid for accommodation and you cannot print the accommodation policy or form, kindly contact the Dean Student Affairs/MIS Unit of your institution for resolution.
I Cannot Reserve Accommodation From My Account For Payment, I keep Getting Error
If you cannot reserve accommodation for payment because you are getting the error message, "Not Eligible For Accommodation", it means your level or program has not been configured, you are not entitled to accommodation or there are no more available ...
I Paid My School Fees But I Cannot Print My Receipt
If you cannot print your receipt after you have paid your school fees because your payment status is showing 'NOT PAID' or it prints a blank receipt, report to the MIS Unit/Bursary of your institution; request that they re-query the transaction for ...
I Paid My School Fees But I Cannot Print My Receipt
If you cannot print your receipt after you have paid your school fees because your payment status is showing 'NOT PAID' or it prints a blank receipt, report to the MIS Unit/Bursary of your institution; request that they re-query the transaction for ...
Popular Articles
Course Registration
Registering your course on the student app is very easy. https://vimeo.com/864446541 Step 1: Login to your student’s portal Step 2: Click on “Courses” which will take you to the course registration page.Step 3: To register for First Semester, select ...
I Cannot Register My Second Semester Courses
As a student, when you log in to your account and want to register your Second Semester Courses and you notice that the Semester and Level Selection dropdown button is not functioning, this might be because the registration configuration for your ...
Making School Fees Payment
Paying school fees has been made easy on the student portal: https://vimeo.com/864460655 Upon logging in, you will be shown a list of options To make payment of school fees, click on the “Fees” option on the registration page which will take you to ...
Reserving Hostel Accommodation
To reserve your hostel accommodation, please follow the steps below: Step 1: Login to your student’s portal Step 2: Click on the “Accommodation” option on the registration page which will take you to the accommodation request page. Step 3: A pop-up ...
Logging in
Logging in is very easy: Step 1: Visit your student’s portal (e.g- https://school.safrecords.com ) Tip#: You will be directed to the login page where you will type in the student registration number as “username” and “password” as provided to you by ...